This document is readily available, both on our website: www.pacificdistribution.net and in hard copy upon request.
1: All returns must have a Returned Authorization Number (RA#) prior to return. If you have an established account with Pacific Distribution ,
you can acquire an RA# by logging onto our website:www.pacificdistribution.net. Select Return Parts and proceed as instructed or contact us at
888-941-6199. Please have your parts invoice at hand so
that one of our customer service representatives is better able to assist you.
2: All returns are subject to a minimum restocking fee of 20%.
Normal stocking items will be charged a restocking fee, provided that the criteria listed below (items 2-8) are met.
3: All non-stock/special ordered parts must have prior approval before being returned.
In most cases, non-stock or made to order parts are not eligible for return. If you wish to know the status of a part (normal stocking, non-stock, special order, etc.) please inquire prior to placing your order. Any non-stock part returned for credit, without prior approval, will be denied. We will not be responsible for freight charges if you want the part returned to you.
4: Requests to cancel non-stock or special ordered parts may be denied.
In order to cancel your order for a non-stock or special ordered part, we must be able to cancel with our supplier. If the item is in transit to us, or directly to you, we may not be able to honor your request to cancel.
5: All returned parts must be in their original manufacturer sealed packaging.
Box seals cannot be broken. There should be no writing or markings on the packaging. Parts damaged due to insufficient return packaging will not be credited. Parts are considered your property until we have examined them and found them to be in acceptable condition for return. Any item not meeting these criteria will be rejected for credit or assessed a minimum 20% restocking fee, depending on the packaging condition.
6: All returned parts must be new and unused.
Any item having been returned for credit that shows any signs of use or installation will be rejected. Static bag seals cannot be opened. Rejected items will be returned upon request however, you will be responsible for all shipping charges incurred for return.
7: All returns should be made within 60 days from the date of purchase/invoice.
Items returned will be subject to a minimum 20% restocking fee. Items returned after 60 days will be subject to a minimum 20% restocking fee. Items returned after 120 days will not be eligible for return or credit.
8: Rejection of your returned part will occur if our return policy criteria is not met.
We will notify you via e-mail should this occur. Rejected parts will be held in our warehouse for five (5) business days after rejection notification. After five business days of notification your rejected parts will be considered unclaimed. Unclaimed rejected parts will be disposed of within five (5) business days after the rejection notification and no credit will be issued. Rejected items can be returned to you upon request however, you will be responsible for all shipping charges incurred for return.
9: We will take responsibility for our errors.
We take great pride in our ability to provide you with the correct part for your request. In the event we fall short in this ability and you receive an incorrect part due to our mistake, we will be responsible for processing the return. We will research any claim of error and proceed accordingly. This research will enable us to process your credit efficiently and identify areas for training and Improvement.
1: Carrier Damage
In the event you receive an item that has been damaged by the carrier, please call our Customer Service Department to report the damage. The damage must be reported within three (3) business days of receipt. We will require two photographs of the damage: one of the damaged item itself and one of the part label with the date code. Any parts that are received damaged must be held by the customer for 30 days in the event that Sub-Zero, Wolf or Asko requests the part back. Pacific Distribution doesn't request the damaged part to be returned. Once the damaged part replacement request has been submitted by the customer it will be reviewed. Within 24 hours the customer will get confirmation for approval or denial of a replacement part. If the damage claim is approved a new part will be shipped at no charge.